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Advanced Diploma in Services Management

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Advanced Diploma in Services Management

Program Plan

Semester 1:

Introduction to Services Management
Customer Relationship Management
Service Operations Management
Service Quality Management
Marketing of Services

Semester 2:

Human Resource Management in Services
Strategic Management in Services
Technology in Service Delivery
Legal and Ethical Issues in Services Management
Financial Management in Services

Key Takeaways/Benefits From The Course

Student will be able to understand the characteristics and challenges of service organizations.
Student will learn the Techniques for building and maintaining customer relationships. They will also be trained in Tools and methodologies for effective CRM.
Student will be able to Understanding the role of technology in service delivery.
This course will teach the practical application of services management techniques to realworld problems.

Potential Career Growth

Completion of Advanced Diploma in Services Management from WPIUNC will help a student start his professional career as:

Service Manager
Customer Service Director
Operations Manager
Quality Assurance Manager
Service Marketing Specialist

Who Should Attend

Aspiring Service Managers: Individuals looking to build a career in managing service operations.
Customer Service Professionals: Professionals aiming to enhance their customer service skills and knowledge.
Business Graduates: Recent graduates interested in specializing in services management.
Industry Professionals: Professionals seeking to expand their knowledge in service management.
Management Enthusiasts: Individuals interested in learning about service management techniques and practices.

Approved by Ministry of Human Resource Development (MHRD.CR) Govt. of India

Other Highlights